Shipping and Delivery
We offer the following Royal Mail Shipping Services
With prices starting from £1.95, this is a service which aims to deliver within 1-3 working days, including Saturdays. This service can take up to 10 working days to arrive, after our current 1-3 day turnaround time, and we cannot claim for any losses before this time.
This service is £4.50 and features a tracking number. 98% of Tracked 24hr parcels are delivered next working day but is not guaranteed. This service usually arrives within 1-2 working days, after our current 1-3 day turnaround time.
Guaranteed Next Day
This service is £7 and features a tracking number with guaranteed delivery. 99% of Guaranteed Next Day parcels arrive the next working day and this service is guaranteed. This service usually arrives the next working day, after our current 1-3 day turnaround time.
We ship worldwide and use mainly Royal Mail, UPS or occasionally another courier.
Standard Tracked 14 day shipping
Is shipped via royal mail, most parcels arrive within 14 working days however this is not guaranteed and we are not responsible if your parcel takes longer than 14 days. If on the rare occasion your parcel has not arrived 30 days after shipping please contact us so we can take next steps.
International Tracked 5 day shipment
Is shipped mainly via UPS occasionally we may use another courier. With the aim to delivery within 5 working days, however this isn't guaranteed, if your order hasn't arrived by 7 working days please let us know so we can contact the courier.
WE ARE NOT RESPONSIBLE FOR CUSTOM CHARGES, PLEASE BE AWARE THESE MAY BE PAYABLE BEFORE RECEIVING YOUR PARCEL.
Turnaround & General T & C
All of our orders are usually dispatched within 1-3 days, unless stated otherwise. If you need a product to be dispatched sooner than this, please pop us a message or email and we can usually assist with this for you. All our products are custom made in Wales, United Kingdom.
When your parcel arrives please ensure you open and check it at your first opportunity, we have a breakage rate of less than 1% however on the rare occasion your product is broken during transit or incorrect we need to be made aware within 48 hours of the product being received by yourself. We will endeavour to replace your product or provide you with a gift voucher or refund if your order is incorrect or broken.
All of our products including generic sayings such as 'Happy Birthday' are custom made for you, we are unable to exchange / replace if you change your mind, make a mistake in colour or spelling. Please ensure you read descriptions of listings for size / font choice, we are more than happy to assist with custom requests you can either leave a note to seller or pop us a message / email. For example if a product says 'font may vary' but you have a preferred font choice, please let us know this.