We are currently working to a 3 working day dispatch time (regardless of postage choice) . The 3 days stated is our production time and does not include the time it will take to reach you. If you have selected Royal Mail please allow up to 10 working days for your product to arrive after dispatch. If you have selected DHL this is a next day service however not guaranteed - We are not responsible for the postage times or delays. Many thanks x

My turn around times..

Posted by Nikki Davies on

Hi everyone,

I wanted to give you all an insight into my turn around times & why you may see some arrive next day where as others may take a bit longer ๐Ÿ˜Š

When I started BIO I originally thought I would be working to a turn around time of 28 days as this gave me enough time to source the materials, make the products & post them to you. This didn't quite happen, I soon realised I don't like having outstanding orders unless it is truly unavoidable (ie. I'm waiting for stock to be delivered!).

This brings me to how I manage my orders & my current turn-around times. My most popular product is cake toppers, I sometimes post over 100 of these a week and often I receive requests from customers that need them the next day, which I am more than happy to accommodate if possible! (I will always let you know when you order!) ๐Ÿ˜€

I also receive orders that are needed in a weeks or a months time which is great because it allows me to prioritise next day orders!

My current turn-around is set at 5-10 days to cover all eventualities! As you know I make a variety of products, some more specialised products I make to order so I need to wait for a delivery, or I do complete orders altogether at one time.

I can assure you that unless we've made specific arrangements otherwise, you will not be waiting longer than ten days for your order! (Obviously unforseen circumstances permitting, in which case I will always keep you informed about your order)

More often than not, I post ahead of my turn around time because I really don't like having outstanding orders! Nothing satisfies me more than starting the day with 30+ orders and going to bed with 0 ๐Ÿ˜ด๐Ÿค“ (this rarely happens but I can dream!๐Ÿ˜„)

So if you do have an urgent order just let me know ๐Ÿ˜Š If you do not provide a specific date then you can expect your order to be posted between 5-10 days time!

If you wish, you can chose toย upgradeย your postage to guaranteed next day which starts from ยฃ6.50.ย 

I hope this has given you a little insight into my turnaround times and how things operate here at Burnt Island Occasions!

Once again thank you to all my customers & you continued support ๐Ÿ’œ hope you have a great day xx


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